FAQ
Frequently Asked Questions
Where are you located?
Where should I park?
There are two city parking lots located at the intersection Bay and Washington on the Balboa Peninsula as well as public street parking and a parking structure on Palm. These parking lots provide easy access to the ferry.
We encourage you to use rideshare services when possible, our dock is adjacent to the ferry on the Balboa Island side of the bay and easy to access from a drop off point.
How many passengers will the boat accommodate?
Can I bring food or drinks?
Can I decorate the boat?
Do you have restrooms?
What is the cancellation policy?
Cancellation requests greater than 5 days prior to the confirmed reservation will be issued a refund back to the original form of payment.
Cancellations within 24 hours of the confirmed reservation are considered a no-show and no refund or credit voucher for future rental are issued.
Cancellations by Marcwest.us, LLC due to inclement weather or any operational unforeseen circumstances will be issued a full refund to the original form of payment.
Do you provide life jackets?
Are dogs allowed?
What is a Tritoon?

